Home Saver Utility Shutoff Kit
Shipping & Refund Policies
Contact Home Saver Kit
Contact Us
If you have questions about shipping or refunds, please contact:
Home Saver Kit LLC
1825 Manhattan Ave.
Hermosa Beach, CA 90254
Email: Team@HomeSaverKit.com
Home Saver Kit Shipping Policy
Shipping Policy
Effective Date: February 27th, 2026
Thank you for choosing the Home Saver Kit. We work hard to ship orders quickly and reliably so you can begin protecting your home as soon as possible.
Order Processing
Orders are typically processed within 1–2 business days after purchase.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Methods
We currently ship using USPS.Shipping options may include:
- Standard Shipping (most orders)
- Flat Rate Shipping (when applicable)
Shipping times may vary depending on your location and carrier conditions.
Shipping Locations
We currently ship to:
- United States
- Canada
Customers outside the United States may be responsible for:
- import duties
- customs fees
- taxes imposed by their country
These charges are not controlled by Home Saver Kit LLC and are the responsibility of the customer.
Free Shipping Promotions
From time to time we may offer free shipping promotions, including special offers for:
- VIP programs
- product launches
- promotional campaigns
If a promotion includes free shipping, it will be clearly stated at checkout.
Shipping Time Estimates
Estimated delivery times depend on location and carrier operations. Typical shipping times are:
United States 3–7 business days
Canada 5–10 business days
These are estimates and may vary due to weather, postal delays, or other carrier issues.
Order Tracking
Once your order ships, you will receive a tracking number via email.Tracking updates are provided directly by the shipping carrier.
Lost or Delayed Packages
If a package appears delayed, we recommend first checking the tracking link provided.
If you believe your package has been lost or significantly delayed, please contact us at:Team@HomeSaverKit.com
We will work with the carrier to resolve the issue as quickly as possible.
Damaged Shipments
If your package arrives damaged:
- Take photos of the damaged package and product.
- Email our support team at Team@HomeSaverKit.com.
We will arrange a replacement as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package ships, we may not be able to recover it.
If the package is returned to us, we can reship it once the correct address is confirmed.
Additional shipping charges may apply.
Returns and Refunds
For information on returns, replacements, and refunds, please see our Refund Policy.
Contact Us
If you have questions about shipping, please contact:
Home Saver Kit LLC
1825 Manhattan Ave.
Hermosa Beach, CA 90254
Email: Team@HomeSaverKit.com
Home Saver Kit Refund Policy
Refund & Return Policy
At Home Saver Kit, our goal is simple: help homeowners feel confident and prepared.
If your purchase doesn’t meet your expectations, we’ll work with you to make it right.
60-Day Satisfaction Guarantee
We offer a 60-day return window from the date your order is delivered.
If you are not satisfied with your Home Saver Kit, you may request a return within 60 days of delivery.
To be eligible for a return:
- The kit must be opened but not installed
- All components must be included in the return
- The return request must be submitted within 60 days of delivery
Once your return is approved, we will provide a prepaid return shipping label.
Refunds are issued for the product purchase price only. Original shipping charges are not refundable.
How to Start a Return
To initiate a return:
- Contact our support team at [support email]
- Submit a Return Request Form or email with your order number
- Once approved, you will receive a prepaid return label
- Ship the product back using the provided label
Refunds are issued to the original payment method once the returned product is received and inspected.
Please allow 5–10 business days for refund processing after the returned item arrives.
Damaged or Defective Products
If your order arrives damaged or defective, we will replace it immediately.
Please contact support and include:
- Your order number
- A brief description of the issue
- Photos of the damaged or defective item
Once verified, we will ship a replacement product right away at no cost to you.
Lost Shipments
If your package appears to be lost during shipping, please contact us and we will investigate promptly.
If the shipment cannot be located, we will replace the order at no cost to you.
Replacement Parts
Replacement components such as:
- Replacement Shutoff Tags
- Replacement Gas Wrenches
- Map & Sticker Replacement Sets
are non-returnable unless defective.
If a replacement part arrives damaged or defective, we will replace it.
Bundle Returns (3-Pack & 10-Pack)
Bundle purchases must be returned in full to qualify for a refund.
Partial returns from bundles are not accepted.
For professional bundles (such as the 10-Pack Professional Bundle), returns are not available once kits have been distributed to individual homeowners.
International Orders (Canada)
For international orders:
- Customers are responsible for return shipping costs
- International shipping charges are not refundable
- Any customs duties or taxes are non-refundable
Returns with Missing Components
If returned products are missing components, a partial refund may be issued to reflect the missing items.
Our goal is always to handle these situations fairly and transparently.
Exchanges
If you would prefer a different product version or replacement item, please contact us and we will assist you with an exchange whenever possible.
Registration & Returns
Registering your Home Saver Kit does not affect your eligibility for a refund within the 60-day return window.
Abuse Prevention
To protect our customers and our business, we reserve the right to refuse returns in cases of:
- Repeated refund abuse
- Excessive return patterns
- Misuse of products
- Commercial or unauthorized resale
Need Help?
Our support team is here to help.
If you have any questions regarding returns, replacements, or product issues, please contact us at:
We are committed to making sure every homeowner feels confident and prepared.